Refund Policy

Paid plans do not include a free trial. The permanent Free plan lets you evaluate TradeGradeAI before subscribing, with no payment card required. When you subscribe to a paid plan, the first payment is collected on the day you subscribe and the subscription renews monthly until you cancel.

You can cancel your subscription at any time from your account's billing settings. Cancellation takes effect at the end of the current paid period — you keep full access until then, and no further payments are taken.

• First payment, 7-day guarantee: if you are a new subscriber and are not satisfied, contact us within 7 days of your first payment for a full refund of that payment.
• Renewals: renewal payments are generally not refundable, because access has already been provided for the period. If you believe a renewal was charged in error, contact us within 7 days and we will review it.
• Service failures: if a technical failure on our side prevented you from using the service for a significant part of a paid period, contact us and we will make it right — by refund or account credit, at our discretion.

TradeGradeAI provides technical analysis tools, not profit guarantees. Losses incurred while trading — whether or not you followed the app's analyses — are not a basis for a refund. Please read the Risk Disclaimer.

Use the in-app Support page and include the email address on your account and the approximate date of the payment. Approved refunds are issued to your original payment method through our payment provider and typically appear within 5–10 business days.

Nothing in this policy limits any non-waivable consumer rights you have under the laws of your country of residence.